Privacy policy

Last updated: 8 July 2026.

Introduction

Nexus Desk respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the measures we take to protect it.

By using Nexus Desk, you consent to the collection and processing of information as described in this policy.

What We Store

Nexus Desk stores information that you provide about yourself, your company, your employees, and the documents or records you upload to the platform.

This information may include:

• User account information
• Company information
• Employee records
• Compliance information
• Project information
• Payroll and HR information
• Uploaded documents and files
• Activity logs
• Support requests and communications

Uploaded files are stored on infrastructure operated by or on behalf of Nexus Desk and are never intentionally published, indexed, or made publicly available.

Who Can Access Your Information

Your information is accessible only to:

• Your own account
• Team members you explicitly authorise
• Authorised Nexus Desk systems required to provide platform functionality

Platform administrators and moderators may have access to limited metadata, including filenames, file sizes, timestamps, account identifiers, and system activity records for support, maintenance, security, and abuse prevention purposes.

Platform administrators are not intended to access the contents of customer documents through normal platform operations. Where technical, legal, security, or support circumstances require elevated investigation, such access will be restricted, controlled, and recorded wherever reasonably possible.

Payment Information

Payments are processed by Paystack or other approved payment providers.

Nexus Desk does not store full payment card numbers, CVV numbers, banking PINs, or other sensitive payment credentials.

We receive only the information necessary to confirm payment status, subscription status, transaction references, and related billing information.

How We Use Information

Information is used to:

• Operate the platform
• Provide account functionality
• Generate reports and documents
• Deliver notifications and reminders
• Provide customer support
• Improve system performance
• Maintain security and audit records
• Comply with legal obligations

Data Retention

Information is retained only for as long as necessary to provide services, meet legal obligations, resolve disputes, enforce agreements, or maintain legitimate business records.

Your Rights

Subject to applicable law, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of information where legally permissible
• Information regarding how your personal information is processed

Requests may be submitted using the contact details provided in the website footer.

Policy Updates

This Privacy Policy may be updated periodically. Continued use of Nexus Desk after changes are published constitutes acceptance of the revised policy.